GREAT ANATOMY Co., Ltd.

FAQ

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  • How to watch videos

  • 1) After buying contents,

    2) "My page" → "My classroom"

    3) Select contents you want to see

    4) Choose method 'Streaming' or 'Download'

    ※ iOS : Streaming (O), Download (X)
    ※ others : Streaming (O), Download (O)

  • 'Download' in this service

  • - Temporary storage of security solution applied video for 3 days

    - Suggest when network access problem

  • Limited number of times for watching contents

  • - Each chapter is serviced 3 times of running time during valid period.

    - You can also check your status at "My classroom" page.

  • Temporary pause

  • - Only 1 time up to 30 days

    - "My page" → "My classroom"

  • How to pay with

  • - Credit card & PAYPAL

    ※ USD : Card NOT issued in Korea
    ※ KRW : Card issued in Korea

  • How to refund

  • - If the user has not used the Service within 24 hours after completing the payment, it will be refunded in full.

    - In other cases, no refunds.

  • Print receipt

  • - "My page" → "Payment History"

  • Video player stops

  • - when running capture program or QuickTime(iOS)

    - when logged at the same time by using 1 ID

  • Discordance between display and sound

  • - when network access problem

    - Suggest that choose 'Download' method

  • Suggested system specifications

  • * PC (minimum spec)
    - Internet Explorer 7.0
    - Chrome 6.0
    - FireFox 3.6

    * Mobile (minimum spec)
    - Android 6.0
    - iOS 10